Call for Free Consultation

Description

No Plan

Bronze

$10 / PC

$75 / Server

Silver

$15 / PC

$95 / Server

Gold

$25 / PC

$125 / Server

Platinum

$95 / PC

$495 / Server

Hourly Rate Desktop Support

$135

$120

$110

$100

Service Calls Free, Additional Projects and Consulting $85/

Emergency Response Fee
(In addition to Hourly Fees)

$160, 1 hr min.

After hours & weekends, 2hr min.

$140

$120

$110

Included

Emergency Response Time

4-6 hours

3 hours

2 hours

1 hour

1 hour or less guaranteed

On-site scheduling of technician

3-4 days

2-3 days

1-2 days

Next Day

Same day

Phone and Remote Support Sessions

$25 per 15 min.

$22 per 15 min.

10 min per PC/Server included, then $20 per 15 min.

15 min per PC/Server included, then $15 per 15 min.

Included

24-7 Remote Monitoring

• Server stability and performance
• Notification of unusual events
• Daily back up monitoring
• Daily firewall monitoring

NOT Inc.

Included

Included

Included

Included

Executive Summary Monthly Report

NOT Inc.

Included

Included

Included

Included

Virus Definition Updates

NOT Inc.

Included

Included

Included

Included

Unlimited Remote Patch Mgmt.

NOT Inc.

Included

Included

Included

Included

Online custom client portal

NOT Inc.

Included

Included

Included

Included

Creation of AUP (acceptable user policy)

NOT Inc.

NOT Inc.

Included

Included

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Daily system status e-mail

NOT Inc.

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Included

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Quarterly review and planning meeting

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Included

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Monthly on-site audit and network tune-up

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Client access to Virtual System Administrator for remote control and access to network

NOT Inc.

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Included

Unlimited software upgrades*

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Spyware monitoring and removal

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Included

Adding and removing users

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Included

Recovery of server in case of complete disaster

NOT Inc.

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Installation of new hardware and software*

NOT Inc.

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Virus REMOVAL and cleaning

NOT Inc.

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Included

Loaner PC/Server

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Included

Vendor liaison*

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Shopping and ordering warranty parts*

NOT Inc.

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Included

100% No-Hassle Guarantee

NOT Inc.

NOT Inc.

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NOT Inc.

Included

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